Terms & Conditions

Recipient must be available to sign for package.

Bonafide Originals Lace Wigs cannot be held responsible for any import duties that the recipient may have to pay, it is buyer’s responsibility to check their country’s regulations. If you live within the EU this does not apply to you.

RETURNS:

Your legal rights: When you buy goods from Blonde Original Lace Wigs, in law you have a number of rights as a consumer. These include the right to claim a refund, replacement, repair and/or compensation where the goods are faulty or misdescribed.

Our policy: In addition to your legal rights, BOLW will also allow you to return goods if you simply change your mind. Please return the unused goods to us with the original till receipt within 14 days and we will offer you an exchange or a credit note.

Due to hygiene reasons, returns and exchanges are not offered, on wigs and custom made wigs (custom wigs only if mistake was made by us) except in certain cases (If order mistake was made by us).

CANCELLED ORDERS:

Cancelled orders for STOCK ORDERS will be subject to a 25% restocking fee.

Cancelled orders include any order that has been picked and packed, including orders that have not been shipped out yet, or orders that have been refused by the receiver upon delivery.

CUSTOM ORDERS:

Cancelled orders for CUSTOM ORDERS will be subject to a 60% restocking fee. Cancelled orders consist of any order for which payment has been received, but which has not yet been shipped. Immediately after your order is placed a ventilator is hired to begin the construction of your custom wig. The 60% restocking fee covers part of the expenses used to construct your wig. The remaining balance will be credited to your account.